Incorrectly, our ACC states that the internet connection with your Octalarm-IP has been broken (line monitoring). However, this is a failure in ACC and NOT in the connection with your Octalarm-IP. This failure has no consequences for the normal alarm of the Octalarm-IP.
Our engineering department is busy resolving this problem. As soon as the malfunction has been corrected we will state this on our website.
In the meantime, this morning, Thursday 6 June, we sent all (end) users whose e-mail addresses are known with information about what you can do during the outage. Did you not receive this? Let us know and we will ensure that you are included in the ACC address list.
The problem has been resolved since Friday 7 June and the servers are stable again. The ACC works as before.