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Disturbances

Overview of (rectified) failures as off January 2019

Malfunction ACC (Adesys Control Center); no consequences for normal alarms

Incorrectly, our ACC states that the internet connection with your Octalarm-IP has been broken (line monitoring). However, this is a failure in ACC and NOT in the connection with your Octalarm-IP. This failure has no consequences for the normal alarm of the Octalarm-IP.

Our engineering department is busy resolving this problem. As soon as the malfunction has been corrected we will state this on our website.

In the meantime, this morning, Thursday 6 June, we sent all (end) users whose e-mail addresses are known with information about what you can do during the outage. Did you not receive this? Let us know and we will ensure that you are included in the ACC address list.

The problem has been resolved since Friday 7 June and the servers are stable again. The ACC works as before.

Failure of Checkmyproces.com impact on data SVL

Due to a failure at Amazon on Monday, February 25, Checkmyproces.com was temporarily unavailable. As a result, the log data between 08: 30h and 10: 00h has been lost. The loss of data only relates to the SVL.
Sorry for the inconvenience.

Maintenance Adesys Control Center (ACC)

On Saturday 16 February, scheduled maintenance was carried out on the servers of the Adesys Control Center (ACC). As a result, some detectors have temporarily indicated an ACC fault.

The normal alarm of detectors was not affected by this planned maintenance.