Remote setting possible again on Checkmyprocess.com
Today there were some connection problems with the remote settings on Checkmyprocess.com. These have been solved, but the recently logged data is not yet updated. Apologies for the inconvenience.
Since 13:15 the display on Checkmyprocess.com is up-to-date again. In some cases, the online status of alarm indicators of the SV product line does not synchronise automatically. You can synchronise in two ways:
- by refreshing the page on Checkmyprocess.com. This causes the status to jump from 'offline' to 'online';
- by restarting the detector to have the status updated.
Advice to stop using Adésys Control Centre (ACC) actively
The Adésys Control Centre (ACC) has also been experiencing problems since last night. We have heard from several customers that they received error messages. In addition to the cancellation of line monitoring, the sending of e-mail notifications from the alarm dialler is no longer possible due to the failure of the ACC. Alarm notifications such as voice message, SMS and paging will, of course, continue to work.
Since 15:19h the malfunction of the ACC has also been solved. As we don't support the ACC actively anymore since July 2021, we advise users who have enabled line monitoring of the ACC to deactivate it in the Octalarm-IP alarm dialler.