That depends on how the order was placed:

ORDER VIA YOUR HOUSE FITTER
In the case of orders via an installer, the delivery and payment terms of the relevant installer apply

DIRECT ORDERS
With direct orders the incoterms depend on the mutual agreement with you as a customer. We work with three types of incoterms:

1. EXW – Ex-Works
   These are orders that are picked up at our premises at Molenweer | Zwartveen. Risk transfers from seller to buyer: at the seller’s location when the goods are handed over at the door.
   1. Buyer assumes almost all costs and risk throughout the shipping process
   2. Seller’s only job is making sure the buyer can access the goods
   3. Once the buyer has access, it’s all down to them (including loading the goods)
      
      
2. DAP – Delivered At Place
   DAP is applied to deliveries outside the European Union. Risk transfers from seller to buyer: at the place of unloading.
   1. Seller covers the costs and risk of transporting goods to an agreed address
   2. Goods are classed as delivered when they’re at the address and ready to be unloaded
   3. Export and import responsibilities:
      
      1. Seller organises customs clearance
      2. Buyer sorts import clearance and any related duties
         
         
3. DDP – Delivered Duty Paid
   DDP is applied to deliveries within the European Union. Risk transfers from seller to buyer: when goods are ready for unloading at the agreed address.
   1. Seller takes almost all responsibility throughout the shipping process
   2. They cover all costs and risk of transporting goods to the agreed address
   3. Seller also makes sure goods are ready for unloading, fulfils export and import responsibilities and pays any duties

‘Incoterms’ is the short and snappy way of saying International Commercial Terms that spell out all the tasks, risks and costs involved during the transaction of goods from seller to buyer.

Back to overview