That depends on how the order was placed:

ORDER VIA YOUR HOUSE FITTER
In the case of orders via an installer, the delivery and payment terms of the relevant installer apply

DIRECT ORDERS
With direct orders the incoterms depend on the mutual agreement with you as a customer. We work with three types of incoterms:

EXW - Ex-Works (Ex Works)
These are orders that are collected from our premises at Molenweer | Zwartveen. Transfer of risk from seller to buyer: when the goods are handed over at the door.
The buyer bears all costs and risks during the entire shipping process.
The seller's only job is to ensure that the buyer has access to the goods 
If the buyer has access, everything becomes his responsibility (including loading the goods)

DAP - Delivered At Place
DAP is applied to deliveries outside the European Union. Risk transfer from seller to buyer: when the goods are ready to be unloaded at the agreed address. 
The seller bears the costs and risks of transporting the goods to an agreed address. 
The goods are classed as delivered when they have arrived at the address and are ready for unloading 
Export and import responsibilities: 
The seller handles customs clearance 
Buyer handles customs clearance and any associated duties

DDP - Delivered Duty Paid
DDP is applied to deliveries within the European Union. Risk transfer from seller to buyer: when the goods are ready to unload at the agreed address.
The seller bears almost all the responsibility during the entire shipping process
The seller bears all costs and risks of transporting the goods to the agreed address
The seller also makes sure the goods are ready to unload, carries out export and import responsibilities and pays any duties
Incoterms" is a short designation for international commercial terms that describes all tasks, risks and costs involved in the transaction of goods from seller to buyer.

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