Frequently asked questions (FAQ's) from the installer about Octalarm Connect

The service Octalarm Connect* ensures that calls can be made at low, fixed costs per month via GSM and/or VoIP. Via the setup wizard you can easily activate the SIM card that comes with it. No firewall issues (VPN) occur as a result and no manual e-mail settings (SMTP) are required. The alarm dialler works 'out of the box'.

1. All in service for GSM and VoIP/SIP calling with KPN simcard and 24/7 monitored Adésys servers
2. Fully configured and ready to use straight out of the box
3. One fixed price per month (flat fee); payment per month by automatic collection with end customer (at € 14,95 per month)

You activate Octalarm Connect in just 7 steps. How you do that is explained in the information sheet Why choose Octalarm Connect?

^* Octalarm Connect has coverage in zone 1 and zone 2 

You recommend VoIP only (or VoIP only XL) if your customer ONLY want to use our Voice over IP telephony; calling via the Internet. This may be, for example, because they want to call with their own SIM card, do not have an own VoIP provider but do want to be redundant via VoIP or for countries where our GSM SIM card has no coverage.

1. VoIP only for contact-controlled alarms (Touch and Touch Pro)
2. VoIP only XL for network controlled alarms via Octalarm Link (Touch Pro and ARA-Pro Next)

Both services ensure that calls can be made directly at low, fixed costs per month via GSM and/or VoIP (with Adesys servers monitored 24/7). The difference is in the number of messages that can be called out. Linking with process computers automatically results in more alarm messages, so a larger bundle is needed.

1. Octalarm Connect / VoIP only for contact-controlled alarms (Touch and Touch Pro)
2. Octalarm Connect XL / VoIP only XL for network controlled alarms via Octalarm Link (Touch Pro and ARA-Pro Next)

Octalarm Connect works in zone 1 and zone 2 (Download coverage overview Octalarm Connect)

1. Create a company account for your customer on the Octalarm portal (https://portal.octalarm.com) at a location where internet is available
2. Contact the Adésys helpdesk by phone so we can manually add the Octalarm-Touch or the Octalarm-Touch Pro to your customer's account. The helpdesk can be reached from Monday to Friday from 8:30 am to 5:00 pm on telephone number +31 174 794024.
   To manually add the dialler, we need the serial number of the Octalarm-Touch or Octalarm-Touch Pro:
   1. Press on the GSM range at de device
   2. Write down the serial number on the system information screen
3. Activate Octalarm Connect through the Octalarm portal
   1. Go to the tab 'Account'
   2. Select 'Octalarm Connect'
   3. Follow the instructions for registration and payment

Yes, that is correct. Due to the strongly increased purchase costs for GSM and VoIP/SIP calls and the rising costs for maintenance and keeping the 24/7 monitored Adésys servers in the air, we are forced to increase the price of Octalarm Connect from January 2022 to € 14,95 per month. The use of the portal (https://portal.octalarm.com) and the app 'Adesys Alarm' will remain free of charge.

Besides the price increase, the general terms and conditions of Octalarm Connect have also been changed.

All Octalarm Connect users have been informed about these changes as of 1 January 2022 via a personal mail, a notification in the portal and via a news item on our site.

Read more about the changed general terms and conditions
Download the changed general terms and conditions

Would you like to change the bank account number from which the monthly amount for the Octalarm Connect subscription
is being debited? Your customer can arrange it himself in only 4 steps!

Info sheet 'How to adjust the account number'

Yes, provided your customer's accounting software can handle one-off verification. Whether this is the case, they can check with the supplier of their accounting program.

Does your customer want the invoice for Octalarm Connect to be Emailed directly to their accounting program? In just 3 steps your customer can do it themselves!

Info sheet 'How to adjust the E-mail address for billing'

Does your customer prefer that the e-mail message with the invoice for Octalarm Connect is mailed directly to the person concerned? In just 3 steps your customer can arrange it themselves!

Info sheet 'How to adjust the E-mail address for billing'

The subscription that your client enters into with Adésys will be collected with a direct debit via iDeal or credit card. When the payment is also made through a bank transfer, this payment will be transferred back to the account number that was used to pay. Your customer does not have to do anything.

Info sheet 'What to do after a double payment'

Occasionally a payment for Octalarm Connect via direct debit fails. What now and perhaps more importantly: will the alarm still work?

First of all we would like to reassure you that you do not need to worry about the Octalarm-Touch or Octalarm-Touch Pro working. We hold the safety of alarms in high esteem and will therefore not simply proceed to terminate Octalarm Connect.

However, your customer needs to arrange the payment in only 4 steps to guarantee his subscription.

Info sheet 'What to do in case of payment failure'

When taking over a company it is desirable to transfer the running Octalarm Connect subscription to the new owner after the sale of the estate, to the new owner. As the old owner, your customer can arrange this with the new owner himself in the
the portal. It can be done in just 5 steps!

Info sheet 'how to convert Connect to the new owner'

For the all in service Octalarm Connect the General Terms and Conditions of Octalarm Connect (v4 11-2021) apply.

The PUK code is only available from Adésys on request. The helpdesk can be reached from Monday till Friday from 8:30 till 17:00 hrs on telephone number +31 174 794024 or by E-mail at helpdesk@adesys.nl.

Be careful to not accidentally block the SIM card.